Create a Customer Account

Step 1: Create a customer account

1. Select the 'Account' icon in the top right corner

2. Then click ‘Create Account’

• Customer Name: Enter text

• Tier: Select “Enterprise” or “Reseller”

• Customer type: SFT

• User type: Select “Trial” or “Commercial”

• Connection Type: Select “Prepaid” or “Postpaid”

• Currency: Select “EUR” or “USD”

• Country: Select a customer country from drop-down list

• Time zone: Time zone based on selected country

• Mail ID: email address

• Language: Select “English”

3. Click on ‘Submit’

Step 2: Assign Plan to the account

1. Select the ‘Details’ icon corresponding to your account:

2. Attach a ‘Plan’ and a ‘User’:

Step 3: Assign SIM-cards to the account

Your available pool of SIM-cards can be consulted by clicking on ‘SIMs’ tab:

SIMs can be assigned to a child account but selecting the SIMs and clicking ‘SIM Transfer’ and then selecting the child account from the drop down list:

And then clicking 'Submit

Step 5: Support access

You can reach you customer account via the following steps:

1. Select the ‘Support’ icon next which corresponds to the account you wish to access

2. Select a user from the available list

3. When you receive an alter - confirm that you want to login by clicking ‘Yes’

After all above steps you would access a customer account and would have the same right as a user you have logged through.