Reseller Account

Using this menu, Reseller can manage the child accounts. The Reseller can enable or disable functionalities like Dynamic Benefit, Custom Tariff for the enterprise.

View Account details

1. On the top menu, click

to view the Account details screen. Refer to the following screen.

Note: All the accounts under Reseller are displayed.

The following account details are displayed on the screen.

Field	Description
MVNO ID	Indicates the unique reference ID of the MVNO.
Customer Name	Indicates the name of the customer. By default, the Customer Name will be displayed in ascending order.
Tier ID	Indicates the Tier ID for each customer. For example, Reseller or Enterprise.
Customer Type	Indicates the type of customer. For example SFT or M2MIC.By default, the Customer Type column is not displayed. You can view the Customer Type column using the show/hide columns ( ) button.
Country	Indicates the country of the customer.
Connection Type	Indicates the type of connection. For example Postpaid or Prepaid.
Current Status	Indicates the current status of the account. For example, Active or In-active.
Cost	Indicates the charges for the current month usage.
Balance	Indicates the remaining account balance available.
Details	Click to view the account details.
Support	Click to view the corresponding account Note: Support function is available only if Operational access is enabled for the reseller
Account Email	By default, the Account Email column is not displayed. You can view the Account Email column using the show/hide columns ( ) button. Indicates the email Id of the respective accounts if it is provided while customer onboard.

Note: All the above mentioned fields (except Details and Support fields) can be sorted in ascending and descending order on click of up and down arrow.

View Enterprise Account details

2. On the Reseller account screen, click

displayed against the enterprise. Refer to the following screen.

After clicking the button, the following screen is displayed.

3. After clicking the button for newly onboarded customers, the following screen is displayed.

while onboarding the account, as soon as the plan is attached to the account, platform considers ‘bicsapn’ as a static decision to create APN groups under child account.

To avoid this situation APN selection option is added in provisioning process

The attached APNs field will have an option to attach APNs and it will be mandatory to attach APNs before assigning the baseplan.
For enterprise customer CRM - Available APNs List window - DEFAULT APN for DEFAULT APN GROUP field will be available for assigning the default APN group.
For reseller customer CRM - Available APNs List window - DEFAULT APN for DEFAULT APN GROUP field will not be visible.

If the reseller user is trying to attach a base plan without filling APN information below error message will pop up.

Before attaching baseplan the user can modify the default APN, click on the edit button

to modify the APNs attached and default APN.

Once the baseplan is assigned, the DEFAULT APN for DEFAULT APN GROUP field will be non-editable, only the APNs list can be modified.

4. For an OEM Enabled Enterprise account, after clicking the button the following screen is displayed.

Figure 6 OEM Enterprise's Account Information

While clicking on OEM model toggle button, below screen will be displayed to select Test plan

Select test plan and click on next

Select Inventory plan and SUBMIT

Select Inventory plan and click on SUBMIT

Confirmation message

Success message

5. The following account details are displayed on the screen.

Field	Description
Account ID	Indicates the unique reference ID of the account
Account Name	Indicates the name of the account. Click to modify the Account Name.
Account Email	Indicates the Email ID of the account Click to modify the Account Email Note: If required this can be updated as blank, since it is a non-mandatory field.
Status	Indicates the current status of the account. Click to modify the status of the account. Depending on the current status of the account, you can change the account status as below. If the current status is Active, you can change the account status to Suspend If the current status is Suspend, you can change the account status to Active or Deactive Note: After you Deactivate the enterprise account, it cannot be activated again
Type	Indicates the type of customer. For example Trial or Commercial
Customer No.	Indicates the unique customer number given to the enterprise. Click to modify the Customer number.
Country/Time Zone	Indicates the country and time zone of the account Standard UTC timezone along with the city and country details.
Test	Indicates the current OEM test plan of the account.
Inventory	Indicates the current OEM Inventory plan of the account.
Plan	Indicates the current plan of the account. Click to modify the plan. Note: Plan swap is not allowed if the current plan contains Dynamic Benefits. Note: Current plan is swapped to another plan which has additional network(s)/less network(s), additional services/less services, Explained in Plan Swap with Coverage and Service Change section Note: Plan Swap is not possible for the customer if MDB is activated. Note: Plan Swap is not enabled if OEM is enabled.
Connection Type	Indicates the connection type. For example Postpaid or Prepaid
Service	Indicates the type of service available under the current plan for the account. For example Data, MO-SMS, or MT-SMS
Expiry Date	Indicates the expiry date of the account. After the expiry date is reached, the account is deactivated. Click to modify the expiry date.
Currency	Indicates the currency of the enterprise
User	Indicates the default username of the customer
Attached APN	Indicates the name of the APN group attached to the enterprise. Click not attached icon to attach APNs, assigning default APN group (for enterprise) after onboarding customer / to modify the APNs attached.
Custom Tariff	Push-button to enable or disable Custom Tariff for the enterprise. Note: After Custom Tariff is set to ON, it cannot be changed to OFF state
Cost Current Month	Indicates the current month usage charge
Monthly limit	Indicates the monthly credit limit of the account. Note: Monthly limit is applicable only for postpaid connection
Available Balance	Indicates the account balance available Click to modify the account balance. Note: Available balance is applicable only for prepaid connection
Launch Date	Indicates the date on which the account will move to Commercial status. Note: This field is displayed only for the Trial customer. For commercial customer, the field value is NA. Launch date is always considered as a future date.
Dynamic Benefit only	Push-button to make the use of Dynamic Benefits mandatory option should only be applicable for new Endpoint activations. It should be possible at any point to switch this option to ON for an existing account, even when there are active Endpoints present under the account which are not subscribed to Dynamic Benefits.
OEM Model	Indicates OEM enabled/Disabled

Plan Swap with Coverage and Service Change

When swapping the plan for a reseller or an Enterprise, the system needs to check for all derived destination groups and DEFAULT and CUSTOM roaming profiles (on all levels below - Resellers and/or Enterprises) if in each of them there is at least one network left after the above updates. For DEFAULT roaming profile, if the network(s) present in the destination group of the new plan are barred/removed by the enterprise. the plan swap can result in an empty destination group or roaming profile.

On the Account Information screen, click

displayed against the Plan, Refer to the following screen.

After clicking the button, the following screen is displayed

If the plan swap results in an empty destination group or roaming profile, on Plan Details screen, after selecting plan, the user gets the following WARNING message:

After clicking “Yes” the system will execute the plan swap.

Note:

Added networks will be added automatically to the default roaming profile derived from the destination group of the plan (only for Enterprise).
Added service will be added automatically to the default service profile of the plan (only for Enterprise).
Removed networks will be removed automatically from all destination groups and roaming profiles (default or custom) derived from the destination group of the plan (for Reseller and Enterprise).
Removed service will be removed automatically from the plan and respective benefits will be end-dated (for Reseller and Enterprise).
All CUSTOM roaming profiles will remain unchanged, nothing should be automatically added. The added network(s) will however be available for the Enterprise to be added manually.
When for a Reseller the current plan is swapped to another plan which has additional network(s), no change will happen automatically. The added network(s) will however be available for the Reseller to be added manually.
When for a Reseller the current plan is swapped to another plan which has less networks, the removed network(s) will be automatically removed from all destination groups of the Reseller which contain these network(s).
When for an Enterprise the current plan is swapped to another plan which has less networks, the removed network(s) will be automatically removed from all roaming profiles (DEFAULT or CUSTOM) of the Enterprise which contain these network(s).
When for a Reseller the current plan is swapped to another plan which has additional service, no change will happen automatically. The added service will however be available for the Reseller to be added manually.
Plan Swap is not possible for the customer if MDB is activated.
Plan Swap is not enabled if OEM is enabled.

PLAN

On the Account details screen, by default, the

Plan tab is displayed. Refer to the following screen

The following Plan details are displayed on the screen.

Field	Description
Charges
Name	Indicates the charges applicable for the enterprise
Type	Indicates the type of charge. For example Recurring or One time
Amount	Indicates the amount for each charge
Benefits
Plan Name	Indicates the current base plan name of the enterprise
Benefit Name	Indicates the name of the benefit available for the current plan.
Frequency	Indicates the frequency period of the Benefit. For example, Weekly or monthly, and so on.
Type	Indicates the type of Benefit. For example Recurring or One time
Activation Time	Indicates the Activation time of the Benefit
Expiry/Renewal Time	Indicates the Expiry or next Renewal time of the Benefit
Available Units	Indicates the number of units left and the total units allocated
Rate zone	Indicates the Rate zone to which the benefit is applicable
Benefit Priority	Priority of the pooled Benefits as integer (smallest value = highest priority)
Counters
Name	Indicates the counter name
Threshold	Indicates the threshold limit of the Counter. After the threshold limit is reached, the configured action is triggered
Value	Indicates the volume of data consumed.
Add-Ons
Plan Name	Indicates the current Addon plan of the enterprise
Frequency	Indicates the frequency of the Add-on plan. For example, Daily, Weekly or monthly
Recurring	By default, the charge type is recurring for Add-on
Usage	Indicates the volume of data or the SMS consumed from the Add-on plan
Activation Time	Indicates the activation time and date of the Add-on plan
Expiry Time	Indicates the expiry time and date of the Add-on plan
Action	Indicates the action to be taken on the Addon. For example, Activate or Deactivate. Note: Only Reseller or MVNE can Activate or Deactivate an Addon for Enterprise
Dynamic Benefits
Name	Provisioned Name
Category	In this story “Pooled” or “Non-pooled”
SIM & Benefit Fee	Value with currency symbol
SIM Activation Fee	Value with currency symbol
Activated By	Selected Activated By
Mode	Selected Mode
Validity	Provisioned Factor + selected Validity
MDB Priority	Priority of the Dynamic Benefits as integer (smallest value = highest priority)
No. of Times Active	Activated MDB count
Benefit	Selected Benefit, one subline per benefit included in the MDB (Data/NB-IoT)
Ratezone	Selected Ratezone with a link, one subline per benefit included in the MDB
Benefits Priority	Priority of the Benefits as integer (smallest value = highest priority)
Value	Provisioned Value with “MB”/”Count”, one subline per benefit included in the MDB
Overage Tariff	Provisioned Overage Tariff with currency symbol + ”/MB” or “/Count” dependent on the selected Benefit, one subline per benefit included in the MDB

Dynamic benefit table added filter box to “Select Category” above this table with the option to select only “Pooled” or “Non-Pooled”.

Addon Subscription and Deactivation

On the account details screen, click Addon Subscription. Refer to the following screen

After clicking the button, the following screen is displayed.

Click Subscribe to subscribe for the Addon plan
On the account details screen, click Deactivate button for deactivate the Addon plan. Refer to the following screen.

Figure 10 Transactions

After clicking DEACTIVATE, a confirmation message is displayed indicating Addon is successfully deactivated.

Transaction Details

To view the transaction details, click the Transactions tab. Refer to the following screen.

The following Transaction details are displayed on the screen.

Field	Description
Time	Indicates the date and time of the transaction
Service	Indicates the type of service. For example Data or SMS or NB-IoT. NOTE: SMSMO will increase by A2P SMS
Initiator	Indicates the MSISDN of the endpoint under any of the enterprise from where the transaction is initiated.
Volume (MB)/Count	If the service type is data, the volume of data consumed in Megabytes (MB) during the transaction is displayed. The value shall be displayed with 3 decimals. If the service type is SMS, usage count for SMS is always 1
Charges	Indicates the charges for the transaction. The value shall be displayed with 3 decimals.
Currency	Indicates the currency of the enterprise.
Status	Indicates the status of the transaction. For example, Success or Failure
Network	Indicates the network used for the transaction. For example, Proximus.
View	Click the icon to view the quick description of the transaction.

On the Transactions screen, click

to view the quick description of the transaction. Refer to the following screen. All transactions including charges, Dynamic benefits and usage.

After clicking the button, the following screen is displayed

Click

to minimize the transaction details screen.

Click

to maximize the transaction details screen.

Click

to close the transaction details screen.

The following transaction details are displayed on the screen.

Field	Description
Addon 1 Expiry Date	Indicates the expiry date of the Add-on 1
Bucket1 Name	Indicates the name of the Bucket
Bucket1 Unit Type	Indicates the unit type of the bucket
Feature Usage Type	Indicates the unique feature usage type code for the transaction
Org Country	Indicates the originating country of the transaction
Post-Event Subscriber State	Indicates the status of the subscriber after the event
Service	Indicates the service type charged. For example, Service Fee, Subscription Service Renewal, and so on.
Subscription Charge	Indicates the charge for the subscription. The value shall be displayed with 3 decimals.
Transaction Time	Indicates the date and time of the transaction
Add-on1 Name	Indicates the name of the add-on1 plan
Bucket1 Post-Balance	Indicates the remaining data balance in the bucket after the event
Currency	Indicates the currency of the enterprise
MSISDN	Indicates the Name of the enterprise
Plan Name	Indicates the name of the rate plan subscriber by the customer
Pre-Event MA Balance	Indicates the balance in main account before the event
Status	Indicates the status of the event. For example, Success or Failure
Tier	Indicates the Tier of the account. For example Enterprise or Reseller
Bucket1 Delta	Indicates the delta in Bucket1 when compared with actual results calculated
Bucket1 Pre-Balance	Indicates the data balance available in the bucket before the transaction
Event Result	Indicates the result of the event
MVNO Name	Indicates the name of the MVNO
Post-Event MA Balance	Indicates the balance available in the main account after the event
Pre-Event Subscriber State	Indicates the status of the subscriber before the event
Subscriber Type	Indicates the subscriber type. For example, prepaid or postpaid
Time Zone	Indicates the Time zone of the enterprise

USAGE SCENARIOS

General Rules

First, check the ratezone
If we have both pooled and non-pooled MDB, Non-pooled should be used first
The check if there is an active MDB that offers a Benefit on that rate zone
1. If multiple active MDB user MDB priority
2. if multiple MDB with the same priority, then the user expiration date of the MDB to decide which on to use firs
3. If the expiry date is the same, then random use the MDB
4. MDB without defined priority should be consumed first (no priority equals the highest priority)
  1. If multiple benefits within the same MDB are available for the same Network then user priority of the benefit
  2. if benefits have the same priority then use random
  3. Benefits without defined priority should be consumed first (no priority equals highest priority)
If no active MDB for the ratezone, check MDBs with activation on usage and activate and use again based on the priority/expiration/random rules
1. activate first the MDB with the highest priority
2. if multiple with the same priority activate MDB with the smallest expiration
3. if multiple mdb with the same priority and same expiration then random
4. MDB without defined priority should be considered as the highest priority

Billing

The Reseller can view the Billing details of enterprise for the current month and last 6 months using the Billing tab. Refer to the following screen.

Figure 15 Billing Details

The following Billing details are displayed on the screen.

Category Headers	Sub-category headers	Column headers	Description
One Time Fees	One-Off Fee Setup Fee - Branded Portal Setup Fee - Integration Setup Fee - APN Setup Fee - VPN SIM Card Order	Charging date	Timestamp when the one time fee was charged, in format “DD/MM/YYYY HH24:MI”, without seconds
		Name	Name of the charge
		Description	Not available today, will be added later with other story
		Amount	Amount charged for the one time fee, with correct currency symbol, with 2 decimals and dot as decimal separator
Recurring Fees	Monthly Recurring Charges	Recurrence	Recurrence as configured in “Factor” + “Validity” of the recurring fee
		Name	Name of the charge
		Description	Not available today, will be added later with other story
		Amount	Amount charged for the recurring fee, with correct currency symbol, with 2 decimals and dot as decimal separator
Benefits	Fixed Benefits	Charging date	Timestamp of charging = timestamp of activation (for OneTime or Recurring AddOns) or renewal (for Recurring AddOns only) of the AddOn, in format “DD/MM/YYYY HH24:MI”, without seconds
		Name	Name of the AddOn plan
		Description	Description of the AddOn plan
		Ratezone	Ratezone as configured in the AddOn plan
		Recurrence	Type of the charge (“OneTime”/”Recurring”) configured in the AddOn plan
		Activated by	Type of activation (“Activation on Subscription” → “Subscription”/”Activation on Usage” → ”Usage” ) as configured in “Activated By” of the AddOn plan
		Amount	Amount charged for the AddOn plan, with correct currency symbol, with 2 decimals and dot as decimal separator
	Dynamic Benefits	Type	Category of Dynamic Benefits (pooled or non-pooled)
		AddOn Name	Name of the Dynamic Benefit
		No of SIMs	Number of SIMs for which the “SIM & Benefit Fee” in the Dynamic Benefit is charged
		SIM & Benefit Fee	Price per SIM as configured in the “SIM & Benefit Fee” in the Dynamic Benefit
		Recurrence	Mode (“OneTime”/”Recurring”) configured in the MDB.
		Activated by	Type of activation (“Immediate” → “Subscription”/”Later” → “Usage”) as configured in the “SIM Activation Fee Action” in the Dynamic Benefit
		Amount	Amount charged for the SIM management fee of the Dynamic Benefit, with correct currency symbol, with 2 decimals and dot as decimal separator
Services	Data Usage	Ratezone	Ratezone as configured in the tariff
		Volume (MB) in Benefit	Volume in MB of Data usage which are not charged according to the configured tariff as they are covered in a benefit (any kind: Base plan, AddOn plan or Dynamic Benefit)
		Volume (MB)	Volume in MB of Data usage which are charged according to the configured tariff
		Price per unit	Price per “Unit” + “Unit type” as configured in the tariff (with all available decimals)
		Unit	“Unit” + “Unit type” as configured in the tariff
		Amount	Amount charged for Data usage according to the configured tariff, with correct currency symbol, with 2 decimals and dot as decimal separator
	SMS Usage	Type	Price per SMS count as configured in the tariff (with all available decimals)
		Ratezone	Count of SMS which are charged according to the configured tariff
		No of SMS in Benefit	Count of SMS which are not charged according to the configured tariff as they are covered in a benefit (any kind, Base plan, AddOn plan or Dynamic Benefit)
		No of SMS	Ratezone as configured in the tariff (if available)
		Price per SMS	Sub-service (A2P/P2A/P2P On-net/P2P Off-net) as shown in the transaction details
		Amount	Amount charged for SMS usage according to the configured tariff, with correct currency symbol, with 2 decimals and dot as decimal separator
	NB-IoT Usage	Ratezone	Ratezone as configured in the tariff
		Volume (MB) in Benefit	Volume in MB of NB-IoT usage which are not charged according to the configured tariff as they are covered in a benefit (any kind: Base plan, AddOn plan or Dynamic Benefit)
		Volume (MB	Volume in MB of NB-IoT usage which are charged according to the configured tariff
		Price per unit	Price per “Unit” + “Unit type” as configured in the tariff (with all available decimals)
		Unit	Unit” + “Unit type” as configured in the tariff
		Amount	Amount charged for NB-IoT usage according to the configured tariff, with correct currency symbol, with 2 decimals and dot as decimal separator
SIM Based Fees	SIM Activation	Activated by	Type of activation (“Immediate“ → “Subscription“/“Later“ → “Usage“) as configured in the “Action Type” in the SIM activation fee
		No of SIMs	Number of SIMs for which the SIM activation fee is charged
		Price per SIM	Price per SIM as configured in the SIM activation fee (with all available decimals)
		Amount	Amount charged for the SIM activation fee, with correct currency symbol, with 2 decimals and dot as decimal separator
	SIM Management	Type	Type of charging as configured in the “Action Type” (and slab details) in the SIM management fee
		Recurrence	Recurrence as configured in “Factor” + “Validity” in the SIM management fee
		Activated By	Type of activation (“Immediate“ → “Subscription“/“On first usage“ → “Usage“) as configured in the “Action Type” in the SIM management fee
		No of SIMs	Number of SIMs for which the SIM management fee is charged
		Price per SIM	Price per SIM as configured in the SIM management fee (with all available decimals)
		Price per Threshold	Price for the SIMs within the Threshold as configured in the SIM management fee (with all available decimals)
		Amount	Amount charged for the SIM management fee, with correct currency symbol, with 2 decimals and dot as decimal separator
	Feature Based SIM Management	Type	Feature as configured in “Applicable for” in the feature based SIM management fee and “Base Fee“/”Additional Fee
		No of SIMs	Number of SIMs for which the feature based SIM management base fee is charged, also filled for additional fee
		Price per SIM	Price per SIM as configured in the feature based SIM management base fee, empty for additional fee (with all available decimals)
		No of Networks	Number of networks for which the feature based SIM management additional fee is charged, empty for base fee
		Price per Network	Price per network as configured in the feature based SIM management additional fee, empty for base fee
		Amount	Amount charged for the feature based SIM management base/additional fee, with correct currency symbol, with 2 decimals and dot as decimal separator
	SIM Activation with MDB	Type	Category of Dynamic Benefits (pooled or non-pooled)
		AddOn Name	Name of the Dynamic Benefit
		No of SIMs	Number of SIMs for which the “SIM Activation Fee” in the Dynamic Benefit is charged (not necessarily the same as under Benefits as the “SIM & Benefit Fee” is always charged on subscription)
		Price per SIM	Price per SIM as configured in the “SIM Activation Fee” in the Dynamic Benefit (with all available decimals)
		Activated by	Type of activation (“Immediate“ → “Subscription“/“Later“ → “Usage“) as configured in the “SIM Activation Fee Action” in the Dynamic Benefit
		Amount	Amount charged for the SIM activation fees of the Dynamic Benefit, with correct currency symbol, with 2 decimals and dot as decimal separator
Minimum Fee	Monthly Minimum Fee		Amount as configured in the Monthly minimum fee, with correct currency symbol, with 2 decimals and dot as decimal separator
	Recurring Fees	Monthly Recurring Charges	Negative of the total amount charged for Monthly Recurring Charges
	Benefits	Dynamic Benefits	Negative of the total amount charged for SIM management fees of Dynamic Benefits
	SIM Based Fees	SIM Management	Negative of the total amount charged for SIM management fees
	SIM Based Fees	Feature Based SIM Management	Negative of the total amount charged for feature based SIM management fees
	Services	Data Usage	Negative of the total amount charged for Data usage
		SMS Usage	Negative of the total amount charged for SMS usage
		NB-IoT Usage	Negative of the total amount charged for NB-IoT usage
	Delta to Monthly Minimum Fee		Amount charged for the Monthly minimum fee, with correct currency symbol, with 2 decimals and dot as decimal separator

Note: Account drop down is not Editable

Reseller can view the billing details of the previous months from the Months drop-down list. Refer to the following screen.

Figure 16 Month

To view the Invoice details of previous months, select the required month in the drop-down list. Refer to the following screen.

Figure 17 Month

Account is not editable

Figure 18 Account

Click

Generate Billing Details to view the summery of Billing details for that particular month. Refer to the following screen.

Figure 19 Generate Billing Details

Click

Expand all to view the Billing details of for that particular month.

Figure 20 Expand all

Click

Expand all, Refer to the following screen.

Figure 21 Expand all

Click

Download Bill which allows to choose the download format PDF(Combined file, Multiple file), CSV. Select required format to download the Billing Details for that particular month

Figure 22 Download bill

Barring details

To view the functions barred on the account, click the

Barring tab. Refer to the following screen.

Figure 23 Barring

The following Barring details are displayed on the screen.

Field	Description
SMS_MT	Push button to Bar or Unbar the SMS_MT service for the child account
SMS_MO	Push button to Bar or Unbar the SMS_MO service for the child account
Data	Push button to Bar or Unbar the Data service for the child account