Reseller Support

Support topics
The BICS Technical Support Team is happy to provide help on the following topics:

• Provisioning of BICS SIMs and Services

• Device Configuration, VPN Configuration, API Integration

• Handling of Service Faults and Incidents
  

Contacting us
You can contact us by:

Email – you can reach us at provisioning.simforthings@bics.com anytime. Your request will be logged
in our ticket system and processed by one of our technical experts. To facilitate a swift response,
please include the following information in your email:

• Your company’s name

• The ICCIDs of your SIMs in question

• The type of device you are using

• A short description of the issue

• A phone number we can reach you on