SWAP SIM
SIM Swap
SIM swap allows the enterprise to change the currently attached SIM with a new SIM.
Note: SIM swap is available only for Endpoints that have SIM status as "Active".
1. On the top menu, click Endpoints to view the endpoint details. Refer to the following screen.
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Figure 1 Endpoints
2. Click the Endpoint ID of the endpoint with SIM status as "Active". Refer to the following screen.
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Figure 2 Endpoint ID
3. After clicking the endpoint ID, the endpoint CRM screen is displayed.
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Figure 3 Endpoint CRM
4. In the endpoint CRM screen, click SIM Swap to swap the existing SIM for a new SIM. Refer to the following screen.
Figure 4 SIM Swap
After clicking the button, the following screen is displayed.
Figure 5 SIM Swap
The following SIM details are displayed on the screen.
Field | Description |
---|---|
Action | Click the Action button to select the SIM |
Status | Indicates the status of the SIM. |
IMSI | Indicates the IMSI of the SIM. |
Supplier | Indicates the name of the Supplier. |
ICCID | ICCID indicates the serial number of the SIM. ICCID is a unique reference number given for each SIM. |
Select the required SIM
Click
Submit
After clicking on Submit a clear warning message will display indicating that SIM Swap is not a reversible action click on YES.
Figure 6 Warning message
A confirmation message is displayed indicating the SIM swap is successful.
Figure 7 Confirmation message