My SIM-card doesn't connect, how can I fix it?

Diagnosing a SIM card is a several step process, please try the steps below to find a solution:

• Go to theEndpoint tab and confirm that your SIM card is linked to an Active Endpoint. 

• Also check if the required services are not barred, as depicted below. 

• Verify the APN is configured in the device and check if it is one of the allowed APNs in the APN Group, as depicted below.

After an APN configuration change on the device, make sure to reboot the device so that the new settings are applied. 

• Some roaming networks may send incorrect IMEI data, to diagnose the problem make sure to unlock the “IMEI check” feature, as depicted below. 

• To diagnose further – use theEvents, Usage and Diagnosis sub-menus for the endpoint.

Detailed information for the logs under the Events and Usage tabs can be found via the View button.

• Make sure that visited network is listed in the view network coverage for the endpoint.

• Also validate that the visited network is allowed in the Roaming Profile and a Tariff is defined for that network under the Tariff tab.